Moving Kiwis to fibre
A Waxeye case study
Back in the day, Chorus developed a very handy tool for Kiwis to check which broadband they could get to their door. But after a while it needed a little TLC, so we stepped in to develop a new version that was faster, more user centric and customised. This upgrade has helped Chorus transition thousands of users to a fibre connection – because that’s how we internet now!
The previous version of the tool was complex and overloaded with content, making it less than ideal. Together with Chorus we worked hard to reduce the number of scenarios and generally streamline the process, creating a simplified interface that focuses on content most relevant to users and clear call to actions at every step.
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Several agencies were developing different aspects of the solution at the same time, so we stepped in to introduce a collaboration framework that allowed us to manage requirements and iterations without any issues.